Shipping Policy
Before we get into specifics, let us be clear on our shipping "philosophy":
- We want to get things to you as quickly as humanly possible;
- If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged;
- Undercommit; overdeliver.
Our primary shipping service is UPS Ground or USPS. Both are "ground" services that take 5-7 business days from coast-to-coast (many of our products ship from our primary warehouse in Logan, Utah).
Delivery Time
Delivery Time is dependent on 2 factors:
- "Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom or extra large orders). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
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The method of delivery - our standard method is either UPS Ground (commercial addresses) or USPS International (out of country addresses). UPS Ground takes 5-7 business days; USPS International is 5-10 business days, and there are several options for Overnight delivery based on the time of day to be delivered.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Calculating Cost
We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing through either USPS or UPS, depending on what you selected if it was offered.
International Shipping
If you'd like to make a purchase and have it shipped internationally, please send us an email at jason@greatoutpro.com. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.
